At Leisure Works, we personally work with each and every customer to manage and oversee the entire spa research, purchase and delivery process. We take the time to ask the right questions and listen to your answers—carefully keeping track of your photos, plans and yard requirements and noting any special circumstances to prevent any unnecessary stress or costs on the day of delivery. The actual dimensions of your new hot tub or swim spa will determine the amount of space that is needed for moving the spa from curbside to its final installation area. Our customer care team will conﬁrm the delivery requirements based on the model you’ve selected. A member of our service and installation team will personally walk the path that your new spa will travel during delivery and take measurements along the way. Side yard dimensions will be measured, and gates or doors and vertical obstructions such as roof overhangs and overhead cables will be noted. Any other space limiting obstacles such as trees or shrubs must be evaluated as well.
Access to your chosen installation site must be solid, level ground that has been cleared of any obstructions prior to arrival. Keep in mind that you will need to remove any doors, windows, walls, handrails or other obstructions.
When your Master Spas hot tub or swim spa arrives at your home, a forklift, crane or boom truck will most likely be needed to move the spa into position. If it is being installed indoors, it will need to be moved into place by sliding or rolling it.